We are in full lock down again, but all of our print partners are still printing and our production teams are continuing to meet our service standards.Delivery can be a little slower occasionally and we suggest you allow a little more time for your orders to arrive. During this pandemic we cannot take responsibility if items are delayed by Royal Mail All of our greeting cards and standard prints are sent Royal Mail First Class unless you ask us to send them DPD courier.
Royal mail aim to deliver their first class items the next working day including Saturdays, but are asking the public and businesses to wait ten working days before reporting an item as lost. Royal Mail do not guarantee the time or date of arrival for First Class post, and thus we cannot do so either. We can however send items via DPD courier at a cost of £10, for delivery the next day.
If we do not despatch a greeting card or standard print within one working day of when we say we will, we will offer a full refund. With regards to Royal Mail delivery, we estimate that 9 out of 10 items are still arriving the next day, but we urge you to allow more time as a card a day late is far worse than a card a day early. We are the same as you when it comes to using Royal Mail – when we put an item in the post box, we have no further control of when an item might arrive, and cannot take responsibility for the time they take to deliver an item.
If you wish for us to send your greeting card order or standard print order via DPD, please place your order as normal, and then let us know by emailing us at talK@wellsendcards.com before 1pm of the day of despatch. We will send you an invoice for the difference in cost by email which can be paid securely online.
We want our processes to be fair to all and realistic, and we choose to operate this way to keep our prices low compared to similar services. Please refer to our terms and conditions at the bottom of the page as a link in the footer which reflect our full delivery terms and conditions.
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